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ORDERING INFORMATION AND TERMS OF SERVICE

Shipping & Handling Fees
We only use standard shipping (USD $5.00 for USA & Canada, USD $12.00 all other locations) for each order, no matter how many different items have been purchased. You can pay safely and securely through PayPal, even if you don't have a PayPal account.

Purchasing Procedures
1. To make a purchase at the Big Al Downing Shop, you can create an account as a part of the check-out process. You create an account by completing the "Registration form" and clicking the "Register" button.

If you forget your User Name and your Password, you can request a new password by clicking "Forgot Your Password/Username".

2. After your registration is complete, you'll automatically be logged in to your account.

3. Begin shopping.

4. After you add one or more items to your shopping basket, you can check out at anytime during your shopping session by selecting the "Proceed to checkout" button. The checkout process will take you through several screens.

5. Your order will be sent when you click the "Confirm" button, after that you will be taken to the PayPal payment process to finalize your payment. If you do not complete your payment through PayPal immediately after your order is placed, or if your payment is declined, your order will be cancelled.


Order Status types*:

Pending:
Order received, payment not confirmed yet.

Confirmed
Order completed, payment confirmed.

Shipped:
Order shipped

Cancelled:
If we do not receive your payment after you placed an order, your order will be cancelled.

*You will receive an email each time there is an update on the order status.


Changing (Editing) your current order:
In the shopping cart on checkout you can edit not only the quantity of the items in your shopping basket, but you can also change the options for each item, to include removing the item(s) from your basket. Just edit the quantity or select remove and hit the "enter" button.

Digital Downloads:
All Digital Downloads are handled by a third party (e.g. iTunes).

Privacy/Use of Information
We respect your privacy. We do not sell, rent, or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in manner which you have not consented. We will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. Examples of such information are: name, postal address, e-mail address, phone number, birthday, and product commentary.

Security
PayPal Credit card orders placed on our site are encrypted using SSL technology, so rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server only. In order for SSL security to work, you must use an SSL-enabled browser.

Backorders
Occasionally, some items are unexpectedly out of stock or unavailable. We do not maintain any backorders. If the item is out of stock we will do our best to communicate to you when it will be available, however you must place a new order if you would like to purchase the item in the future. We will only bill your PayPal account/credit card for merchandise that is actually shipped.

Do you have more questions?
Contact us!